WHAT’S HAPPENING WITH MY MEMBERSHIP?
Health Mates will re-open Sunday 17 October 2021 and you are welcome back straight away if you are fully vaccinated or hold a medical exemption.
We offer many membership types, so please scroll down to the membership type you have for more information specific to you (eg Direct Debit, 1 month or 10 visit pass).
DIRECT DEBIT MEMBERSHIP:
IF YOU INTEND TO RETURN ON 17 OCTOBER YOU DO NOT NEED TO TAKE ACTION TO REACTIVATE YOUR MEMBERSHIP.
The first billing date will be 21 October 2021, falling in line with our usual debit dates, unless you advise us that you will not be returning at that time (see link below).
On 21 October you will automatically be charged your regular fee. In total we were closed 112 days, equivalent to the number of debits ceased.
Please remember, if you joined prior to 19/11/20 there was a scheduled price increase from 1 July 2021 which will be in effect from 21 October 2021 (additional 50c per week).
IF YOU DO NOT INTEND TO RETURN 17 OCTOBER 2021 PLEASE USE THE LINK BELOW BY 17 OCTOBER 2021 TO ADVISE US, OTHERWISE YOUR DEBITS WILL RESTART 21 OCTOBER.
NOT READY TO COME BACK YET? We appreciate that not everyone is ready to return, so if you need more time you can place your membership on a complimentary time-hold until 1 December 2021.
If you had already placed your membership on time-hold prior to receiving this email, your time-hold fees will also be complimentary until 2 December 2021.
ONE MONTH MEMBERSHIP:
IF YOU DO NOT INTEND TO RETURN ON 17 OCTOBER YOU WILL BE REQUIRED TO TAKE ACTION.
You will have the remaining portion of your 1 month membership available to start using as of 17 October 2021.
We have calculated the portion of your membership that you were unable to use when we closed on 27 June, 2021 and have amended your expiry date automatically.
If you’re not ready to return just yet you can defer your membership re-start date until 6 December, 2021.
If you plan to delay your re-start, please click below by 13 October, 2021 to advise us
10 VISIT PASS:
You are welcome to start using your remaining visits on your 10 visit pass as of 17 October, 2021.
We have automatically extended the expiry date on your 10 visit pass by six months.
You do not need to take any action as will amend your expiry date on our system for you.