GROUP EXERCISE CLASSES

Our class timetable is available in the “Classes” section of our website.

Booking are required for all classes and can be made via the Health Mates App.

IMPORTANT: there is no need to book if you plan to use the gym floor only.

 

If you miss out on a place you can opt in on our waiting list. Everyone on the waiting list will be notified when a position becomes available – first in best dressed. Please ensure you have your app notifications turned on so you can receive these and reserve a spot if it arises.

Can I cancel my booking? Yes, via our app. We understand that your plans may change and ask for a minimum of 60mins notice if they do to allow time for someone else to take your place.

If you don’t show or provide at least 60 minutes notice to cancel your booking you will incur a strike. If you receive two strikes within 30 days you will be unable to book a class for 30 days from the date of your first strike. You may still attend a class if there is a vacancy, however will lose your privilege to reserve a place.

When you arrive for your class please see Health Mates reception to have your RWC card scanned. Your instructor will also record your class attendance based on your booking, so please arrive 5-10mins early so we can get the class started on time.

At the end of your class we will ask you to clean/sanitise (we will provide cleaning products) any equipment used and promptly depart from the room to minimise contact with the following class participants and to ensure the next class can kick off on time.

Classes have been scheduled to allow safe transitioning time between lessons. Please respect this and leave the studio as soon as you have cleaned and packed away your equipment and gathered your belongings.

Please only bring essentials into the studios (ie water, towel & any equipment you plan to use).

Please avoid congregating around the studio entry at the start and end of your class – respect social distancing.

Bring a towel, water bottle and mat (if you have one).

If you have your own weights, Pilates/Yoga props or bands, you are welcome to bring these along to classes.

 

How to book or cancel a class:

i) Contact us at Health Mates to create your account

ii) Confirm your account via the email you will be sent. If you didn’t receive the email check your spam account.

iii) Download our free Health Mates App

 

To book a spot in a class:

  • Open our app
  • Click on Class Timetable.
  • Scroll to the date you want to attend (across the top) and click it.
  • Scroll to find your class.
  • Select ‘Book’.

 

To cancel your booking:

  • Open our app
  • Click on Class Timetable.
  • Scroll to the date and class you had booked.
  • Select ‘Delete Booking’.