Frequently Asked Questions

When will Health Mates re-open?

Health Mates will reopen on Sunday 17 October 2021

Do I need to be fully vaccinated for COVID?

No. We are following the NSW Public Health Orders; currently there are no restrictions for non-vaccinated people to attend gyms.

Do I need to wear a mask?

Mask wearing is your personal choice. You are most welcome to wear one while at Health Mates.

Will the sauna be open?

Yes. For your safety, one person at a time will be able to use the sauna. Bookings will be required at reception (ph 8707 6930). Maximum session time is 20 minutes. Do not attend if you are unwell.

Personal Training – will this be available?

Absolutely! We know many of you are super keen to reunite with your trainer and get back into sessions.

Personal Training sessions will be going ahead, however 1.5m social distancing will be required and a strict adherence to all health and safety measures.

If you have sessions remaining from a past PT package your trainer will be in touch over the coming weeks to plan a start-up date. Your unused sessions remain and we have automatically extended your package expiry date to 31 January, 2022.

Perhaps you’ve been training on your own for a while and now know you need extra motivation, so yes we’re taking new PT clients as well. Click here for one of our team to contact you to chat about PT options.

Click here for one of our team to contact you about starting up with a Personal Trainer

Will the crèche be available?

Yes, the crèche will re-open 18 October.

Hours: Mon – Fri 9am – 12noon. For more information please contact us on 8707 6930.

Can I use a locker?

Lockers will be available; however for your safety we highly recommend you use sanitiser wipes to clean these before and after use.

Can I hire a towel?

Yes, towels hire remains unchanged, however due to demand we recommend you bring your own if possible please. Remember; NO TOWEL MEANS NO WORKOUT

What if I don’t feel comfortable coming back to Health Mates yet?

Not ready to come back? We appreciate that not everyone is ready to start working out at the gym straight away. Keep in mind we have put in place many safety precautions to help you feel as confident about returning as soon as possible.

Click here for more details on HOW WE ARE HELPING TO KEEP YOU COVID SAFE

To place your membership on temporary time-hold click here

How are you going to contact trace?

As usual, we will record your attendance upon arrival by scanning your membership card. You will also be required to scan the QR code upon entry to Revesby Workers’ Club & show staff when entering. This will record the date and time you arrived and will be made available if required by the Department of Health should there be a confirmed or suspected case of COVID-19.

How is Health Mates keeping their members and staff COVID-19 safe?

We have put in place many safety precautions to keep you and our team safe.

Click here for more details  HOW WE ARE HELPING TO KEEP YOU COVID SAFE

What hygiene etiquette should I be following?

Please take responsibility for your personal hygiene and respect the space of others around you.

  • Avoid touching your mouth, nose, eyes, hair and other people.
  • Sanitise or wash your hands pre and post workout.
  • Use a towel on all equipment and clean your equipment before and after use using the sanitiser wipes provided.
  • Cover your mouth with a tissue or elbow if you need to sneeze or cough. If you must use your hands, be sure to wash or sanitise them before touching anything else.
  • Avoiding touching or leaning on surfaces unless necessary.
  • Spread out as much as possible. eg do not use a bench next to someone else if there is a vacant one further away that you can use.

Do I need to do anything before I come back?

Health Mates procedures will be a little different to what you were used to. This is for the interests of everyone’s safety, including your own, and to adhere to the public health orders.

Please read the following before you return:  WHAT DO I NEED TO DO BEFORE RETURNING TO HEALTH MATES?

What should I bring?

Please only bring your essentials.

Lockers will be available; however for your safety we highly recommend you use sanitiser wipes to clean these before and after use.

For classes we recommend you bring your own mat if you have one. You are also welcome to bring your own bands, Yoga/Pilates props and hand weights.

Do I need to book for classes?

To ensure everyone gets a fair chance at attending a class with us and to avoid turning you away if we’re at class capacity, we will be using a booking system for classes.

Click here for more details about our Group Exercise Class procedures and program: GROUP EXERCISE CLASSES

Do I need to book to use weights or do cardio on the main floor?

No. We will not require you to book to use the equipment on the main floor, but ask that you make your workouts as concise as possible and leave promptly once you’ve finished.