FREQUENTLY ASKED QUESTIONS

 

How are you going to contract trace?

As usual, we will record your attendance upon arrival. We will also have a record of everyone who has attended classes. This will record the date and time you arrived and will be made available if required by the Department of Health should there be a confirmed or suspected case of COVID-19. We encourage everyone to also download the Government COVID Safe app.

How is Health Mates keeping their member and staff COVID-19 safe?

We have put in place many safety precautions to make you and our staff feel as confident as possible about returning to Health Mates.

Click here for more details

 

What is the maximum number of people allowed in the gym?

This will depend on State regulations which are monitored regularly to ensure we are adhering. We will be allowing for 4m2 per person in each of our key areas; Gym Floor, Studio 1 and Studio 2. Classes are currently capped at 20, but note this may be changed by the state Government at any time. Please see the signage upon entry for more details.

 

What hygiene etiquette should I be following?

Please take responsibility for your personal hygiene and respect the space of others around you.

Avoid touching your mouth, nose, eyes and hair.

Sanitise or wash your hands pre and post workout.

Use a towel on all equipment and clean your equipment before and after use.

Cover your mouth with a tissue or elbow if you need to sneeze or cough. If you must use your hands, be sure to wash or sanitise it before touching anything else.

Avoiding touching or leaning on surfaces unless necessary.

Spread out as much as possible. eg do not use a bench next to someone else if there is a vacant one further away that you can use.

 

Do I need to wear a mask?

According to the Federal Government wearing a mask is not mandatory and your choice.

You are welcome to wear a mask should you wish, as may our staff.

 

Do I need to do anything before I come back?

Health Mates procedures will be a little different to what you were used to. This is for the interests of everyone’s safety, including your own and to adhere to Government restrictions.

Please read the following before you return

 

What should I bring?

Please only bring your essentials; avoid locker and shower use where possible.

For classes we recommend you bring your own mat if you have. You are also welcome to bring your own bands, Yoga/Pilates props and hand weights. 

 

Do I need to book for classes?

To ensure everyone gets a fair chance at attending a class with us and to avoid turning you away if we’re at class capacity, we will be using a booking system for classes.

Click here for more details about our new Group Exercise Class procedures and program

 

Do I need to book to use weights or do cardio on the main floor?

No. We will not require you to book to use the equipment on the main floor, but ask that you make your workouts as concise as possible (less than 2 hours) and leave promptly once you’ve finished.

 

Will the Group exercise Class timetable be different?

Yes, with COVID-19 comes change. Our timetable will be different to the timetable in use prior to closing.

We are very conscious of the more popular classes and will endeavour to bring you back your favourites as soon as we can.

As everyone settles into their new routines and we can determine the demand for classes we will tweak the timetable to suit. This will also be based on Government class restrictions.

The timetable will be available on our website and the Health Mates app.

 

Personal Training – will this be available?

Absolutely! We know many of you are super keen to reunite with your trainer and get back into sessions.

Personal Training sessions will be going ahead, however no close contact exercises will be included, and a strict adherence to all health and safety measures, including 1.5m social distancing, will apply.

If you have sessions remaining from a past PT package your trainer will be in touch. Your unused sessions remain and we have automatically extended your package expiry date to 31 December 2020.

Perhaps you’ve been training on your own for a while and now know you need extra motivation, so yes we’re taking new PT clients as well. Click here for one of our team to contact you to chat about PT options.

Click here for one of our team to contact you about starting up with a Personal Trainer

 

What areas of the gym will be closed?

For your safety all non-essential areas within Health Mates will be closed until further notice. Some areas will also be temporarily closed as we continue our upgrade works. We will update you as things change.

Non-accessible areas/services include:

  • Stretch & Core zone (estimated to be available 17August)
  • Water bubblers
  • Saunas
  • Breakfast service

 

Can I use a locker?

Lockers will be available, however we do encourage you to only bring your essentials and to avoid using lockers if possible.

 

What if I don’t feel comfortable coming back to Health Mates yet?

Not ready to come back? We appreciate that not everyone is ready to start working out at the gym straight away. Keep in mind we have put in place many safety precautions to make you feel as confident about returning as possible. Click here for more details 

To see options about delaying your return please click here

 

Will the crèche be available?

The crèche will be available Monday to Friday 9am to 12noon.

Click here for more details: https://www.healthmates.com.au/services/child-minding

 

Will I be able to use all of the equipment?

For safety purposes we have decommissioned some of our equipment to maintain social distancing guidelines.

Some equipment has been removed or moved to make space for more popular items.

Please note, the Stretch zone will be closed until mid-August due to our air-conditioning upgrade. We will endeavour to have equipment from this area available to be used in other areas throughout the gym where possible.

 

Can I hire a towel?

Yes, Towels hire remains unchanged, however due to demand we recommend you bring your own if possible please.

Remember; no towel means no workout.

 

Will steam rooms be open?

No. For your safety and to meet government recommendations our saunas will be closed until further notice.