Frequently Asked Questions

When will Health Mates re-open?

Health Mates will reopen on Sunday 17 October 2021

Do I need to be fully vaccinated for COVID?

Yes, unless you hold an exemption. We anticipate this health order will be in place until 1 December 2021, however this may change based on public health orders.

If you are under 16yrs and unvaccinated, you must be accompanied by a fully vaccinated person from your household while at Health Mates. The person accompanying you will be required to be a member of Health Mates or pay casually and must be fully vaccinated for COVID. This restriction may change.

Do I need to wear a mask?

Please wear your mask (this may be removed when physically exercising, except if you are attending a class).

Will the sauna be open?

No. For the safety of all members, the sauna will remain closed in this first stage of re-opening. This will be re-assessed no later than 1 December and we will advise you when they re-open

Personal Training – will this be available?

Absolutely! We know many of you are super keen to reunite with your trainer and get back into sessions.

Personal Training sessions will be going ahead, however 1.5m social distancing will be required and a strict adherence to all health and safety measures.

If you have sessions remaining from a past PT package your trainer will be in touch over the coming weeks to plan a start-up date. Your unused sessions remain and we have automatically extended your package expiry date to 31 January, 2022.

Perhaps you’ve been training on your own for a while and now know you need extra motivation, so yes we’re taking new PT clients as well. Click here for one of our team to contact you to chat about PT options.

Click here for one of our team to contact you about starting up with a Personal Trainer

Will the crèche be available?

Yes, the crèche will re-open 18 October.

Hours: Mon – Fri 9am – 12noon. For more information please contact us on 8707 6930.

Can I use a locker?

Lockers will be available; however for your safety we highly recommend you use sanitiser wipes to clean these before and after use.

Can I hire a towel?

Yes, towels hire remains unchanged, however due to demand we recommend you bring your own if possible please. Remember; NO TOWEL MEANS NO WORKOUT

What if I don’t feel comfortable coming back to Health Mates yet?

Not ready to come back? We appreciate that not everyone is ready to start working out at the gym straight away. Keep in mind we have put in place many safety precautions to help you feel as confident about returning as soon as possible.

Click here for more details on HOW WE ARE HELPING TO KEEP YOU COVID SAFE

To see options about delaying your return please click here WHAT’S HAPPENING WITH MY MEMBERSHIP?

How are you going to contact trace?

As usual, we will record your attendance upon arrival by scanning your membership card. You will also be required to scan the QR code upon entry to Revesby Workers’ Club & show staff when entering. This will record the date and time you arrived and will be made available if required by the Department of Health should there be a confirmed or suspected case of COVID-19.

How is Health Mates keeping their members and staff COVID-19 safe?

We have put in place many safety precautions to keep you and our team safe.

Click here for more details  HOW WE ARE HELPING TO KEEP YOU COVID SAFE

What is the maximum number of people allowed in the gym?

This will depend on NSW Health public health orders which are monitored regularly to ensure we are adhering. We will be allowing for 4m2 per person in each of our key areas; Gym Floor, Female Zone, Studio 1 and Studio 2. Classes are currently capped at 20, however this may be changed by the state Government at any time.

What hygiene etiquette should I be following?

Please take responsibility for your personal hygiene and respect the space of others around you.

  • Avoid touching your mouth, nose, eyes, hair and other people.
  • Sanitise or wash your hands pre and post workout.
  • Use a towel on all equipment and clean your equipment before and after use using the sanitiser wipes provided.
  • Cover your mouth with a tissue or elbow if you need to sneeze or cough. If you must use your hands, be sure to wash or sanitise them before touching anything else.
  • Avoiding touching or leaning on surfaces unless necessary.
  • Spread out as much as possible. eg do not use a bench next to someone else if there is a vacant one further away that you can use.

Do I need to do anything before I come back?

Health Mates procedures will be a little different to what you were used to. This is for the interests of everyone’s safety, including your own, and to adhere to the public health orders.

Please read the following before you return:  WHAT DO I NEED TO DO BEFORE RETURNING TO HEALTH MATES?

What should I bring?

Please only bring your essentials.

Lockers will be available; however for your safety we highly recommend you use sanitiser wipes to clean these before and after use.

For classes we recommend you bring your own mat if you have one. You are also welcome to bring your own bands, Yoga/Pilates props and hand weights.

Will the Group exercise Class timetable be different?

Classes will be back on as of 17 Oct. Our timetable may look a little different since the last time we saw you, but we will be constantly assessing and tweaking it as we approach summer.

We are very conscious of the more popular classes and will endeavour to bring you back your favourites as soon as we can.

Do I need to book for classes?

To ensure everyone gets a fair chance at attending a class with us and to avoid turning you away if we’re at class capacity, we will be using a booking system for classes.

Click here for more details about our Group Exercise Class procedures and program: GROUP EXERCISE CLASSES

Do I need to book to use weights or do cardio on the main floor?

No. We will not require you to book to use the equipment on the main floor, but ask that you make your workouts as concise as possible and leave promptly once you’ve finished.